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Delivery Information


The product you want to return should not be damaged as a result of usage error and should not lose its resalability feature. Return of products that meet these conditions cannot be accepted. The product you wish to return must be returned as it was received. If the invoice of the product you want to return is the company, it must be sent with the ade Return Invoice ece that your company will issue in your return transaction.


First of all, you should send an e-mail to and inform us that you want to return the product. Haser E-Ticaret Import and Export Limited Company is responsible for the cost of cargo shipments. In case of a return / exchange shipment with a cargo company other than our cargo company, cargo fee cannot be covered by us. RETURN PRODUCT PAYMENT RETURNS The refund of your accepted product to your credit card takes 2-3 weeks depending on your bank and reflected on your credit card statement as a balance. Refund of your accepted product bank transfer return transactions depending on your bank account is returned to your bank account within a maximum of 7 business days.

For all orders:

- If all of our products are ready before the specified delivery dates, there is the possibility of earlier delivery.

- Product delivery is made only to the buyer or to any other person specified by the buyer.

- Make sure you provide the delivery location and telephone number correctly so that the shipment can be delivered to the right person and on time.

- You can see your previous orders and the status of your existing orders in My Orders after creating a member.

- Shipping Orders (Overall Turkey) - Istanbul Ready-material products in our domestic 7 business days, and 7 non-working days + delivery Istanbul / Shipping Process depends on the density.

- Our site may change the cargo company in order to make faster or safer shipment when needed.

- There is no additional charge for changes made due to customer satisfaction.